LUMENA GLOBAL ADVISORY

PRIVACY POLICY

Last Updated: December 2025

 

1. Introduction

 

Lumena Global Advisory LLC (“Lumena,” “we,” “our,” or “us”) provides U.S.→LATAM expansion advisory services. This Privacy Policy explains how we collect, use, and protect personal information when individuals visit our website hosted on WebWave.

 

2. Information We Collect

 

A. Information You Provide Directly

When you submit a form, schedule a consultation, or contact us, we collect:

  • Name

  • Email address

  • Company name

  • Free-text project details about LATAM goals or challenges

 

B. Information Collected Automatically (Cookies & Analytics)

We use Google Analytics and cookies to collect:

  • Device data

  • Browser type

  • Pages viewed

  • Time on site

  • Approximate location

  • Traffic sources

 

These tools are provided by Google LLC.

 

3. How We Use Your Information

We use personal data to:

  • Respond to inquiries

  • Deliver requested information

  • Schedule meetings (Calendly)

  • Manage leads and client relationships (HubSpot CRM)

  • Process new-client onboarding steps

  • Improve website performance (Google Analytics)

 

These uses reflect typical CRM and lead-management workflows.

 

4. Legal Basis for Processing (for LATAM & EU Visitors)

Applies if users access the site from jurisdictions that require lawful bases.

We rely on:

 

  • Consent for form submissions and cookies

  • Legitimate interest to operate and improve the website

  • Pre-contractual necessity when responding to service inquiries

 

5. How We Store and Protect Your Information

Storage Locations:

  • HubSpot CRM

  • Lumena business email inbox

  • WebWave hosting environment

  • Calendly (metadata only)

 

Security Controls:

  • TLS encryption provided by WebWave & HubSpot

  • User-restricted access to CRM

  • Business email protected by MFA

  • No payment data stored or collected on the site

 

6. Sharing of Personal Information

We share data only with service providers needed to operate our business:

  • HubSpot (CRM + Form submissions)

  • Calendly (Scheduling)

  • WebWave (Hosting)

  • Google Analytics (Site analytics)

  • Stripe (If you invoice clients off-site; no payment data collected on website)

 

We do not sell personal information.We do not share personal data with advertisers.

 

7. Cookies & Tracking Technologies

We use cookies for:

  • Analytics

  • Website performance

  • Session management

 

Users can control cookies through browser settings.

 

8. Your Privacy Rights

A. California Residents (CCPA/CPRA)

California users may request:

  • Access to personal information

  • Correction

  • Deletion

  • Information about data disclosures

  • Opt-out of certain data uses (no selling applies here)

 

B. LATAM Users

LATAM countries vary. Because Lumena is U.S.-based and does not target specific LATAM jurisdictions with consumer services, users may contact us directly to request:

  • Access

  • Correction

  • Deletion

 

To submit a request, email: info@lumenaglobal.com

 

9. Data Retention

We retain personal information only as long as necessary to:

  • Respond to inquiries

  • Maintain accurate CRM records

  • Support potential client relationships

  • Meet legal and operational requirements

 

When no longer needed, information is deleted from:

  • HubSpot

  • Email inboxes

  • Calendly history

 

10. Children’s Privacy

We do not knowingly collect information from individuals under 18.

 

11. International Data Transfers

Data may be processed in the United States via:

  • HubSpot (U.S. servers)

  • WebWave

  • Google Analytics

 

Users from other regions acknowledge cross-border transfer by submitting information.

 

12. Changes to This Privacy Policy

We may update this policy to reflect operational changes or legal requirements. Updates will be posted with a new “Last Updated” date.

 

13. Contact Us

 

For questions or data access/deletion requests:

Lumena Global Advisory LLC Email: info@lumenaglobal.com

954-546-1277

info@lumenaglobal.com

2719 Hollywood Blvd

Unit #7185

Hollywood, FL 33020

Where You can find Us.